Recover carts and answer order questions automatically
Most online-shop support is the same few questions asked hundreds of times. InfrAgent AI answers them instantly on every channel, and follows up the carts you would otherwise lose.
InfrAgent AI for e-commerce & d2c
InfrAgent AI is a customer-messaging platform for e-commerce and D2C brands. It follows up abandoned carts, answers questions about order tracking, delivery and returns using your live order data, and answers product questions before purchase. It does all of this on every channel you connect - WhatsApp, Instagram, Facebook, website chat, email and incoming phone calls - and connects to your shop and courier data so the answers are accurate rather than generic.
What this actually fixes
Abandoned carts are revenue you never hear about
Most cart-recovery emails are never opened. A WhatsApp message naming the item the customer left behind, with a link back to checkout, gets read within minutes.
“Where is my order?” fills your inbox
It is the most common question in online retail and the least useful thing for a person on your team to answer. InfrAgent AI answers it using live tracking data.
Returns are mostly a policy check
Most returns questions are answered by checking your policy and sending a label. That is a process, not a conversation.
Questions before purchase decide the sale
Sizing, materials, compatibility, delivery times. Answered in minutes, the customer buys. Answered tomorrow, they have already bought elsewhere.
How InfrAgent AI handles it
Follows up abandoned carts
When a cart is left behind, it messages the customer on whichever channel they use - WhatsApp, Instagram, Facebook or email - naming the items and linking straight back to checkout, then answers whatever they ask in reply.
Answers order tracking questions
It looks up the customer's real order and shipment status and replies with it, including courier updates and an updated delivery estimate.
Handles returns and exchanges
It checks the request against your returns policy, confirms whether the item qualifies, logs the return and tells the customer exactly what happens next.
Answers product questions before purchase
Upload your product catalogue and FAQs. It then answers questions about sizing, materials, compatibility and delivery, and links to the right product.
Every feature, on every channel
Answering, booking, taking orders, tracking, following up - all of it works the same way on each channel below. Nothing is held back for one of them.
- WhatsApp Business
- Instagram DMs
- Facebook Messenger
- Website chat
- Email and Gmail
- Inbound voice calls
Frequently asked questions
How does InfrAgent AI recover abandoned carts?
When a customer leaves a cart behind, it messages them on whichever channel they came from - WhatsApp, Instagram, Facebook or email - naming the items they left and linking back to checkout, then answers any question or objection they reply with. WhatsApp and Instagram messages are read far more reliably than cart-recovery email, which is usually why they work.
Can it answer order tracking questions automatically?
Yes. It looks up the customer's real order and shipment status and replies with live courier information and a delivery estimate, rather than asking them to wait for a person.
Does InfrAgent AI handle returns and exchanges?
Yes. It checks the request against your returns policy, confirms whether the item qualifies, logs the return and tells the customer what happens next. Anything unusual goes to your team.
Which e-commerce platforms does it work with?
InfrAgent AI connects to your shop and courier data through its integrations, and to anything else through webhooks and our API. Tell us what you use on a demo call and we will confirm exactly how it connects.
Is WhatsApp marketing automation allowed under Meta's rules?
Yes, within Meta's policies. InfrAgent AI is a verified Meta Tech Provider and uses the official WhatsApp Business Platform, so messages stay inside Meta's approved rules. It does not use the unofficial workarounds that get business numbers banned.
Could the AI give a customer wrong product details?
It answers from the catalogue and FAQ content you upload. If a question goes beyond that, it says so and passes the conversation to your team, because a wrong sizing answer costs you a return.
Not only for this industry
The agent learns your business from your own content, so it suits any business that takes enquiries and loses money when nobody answers them. These are simply the setups we have built most often.
Stop missing messages
Connect your first channel and go live the same day. No credit card needed.