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Yes - every account starts with a 7-day free trial, no credit card required. The trial includes Instagram and your website chat with 200 AI credits for the whole trial, so you can see your AI answer real customers. Choose a plan any time to add Facebook, WhatsApp, bookings, orders and the rest.

One allowance for everything your AI does. Each AI action uses a few credits: a customer message the AI handles uses 1 (its reply and any AI checks on it), an AI caption 1, looking at a photo a customer sends 2, listening to a voice note 6 for each started minute, and an AI image 70 (Standard) or 120 (HD - HD uses more credits). Setting up your knowledge base never uses credits, and nor does a customer message answered without the AI - a greeting, a menu, or a booking, order or RSVP step our system handles itself. Credits are used whenever the AI actually runs, even if what it wrote isn't sent (for example a question it declines as off-topic); if the AI can't be reached, nothing is used.

Your plan's credits reset on the 1st of every month, whichever billing period you pay for, and unused plan credits don't carry over. When you start a plan or change plans, the new plan starts with its full monthly credits straight away. The free trial's credits are for the whole trial. Credit packs you buy are different: they last 12 months and are only used once the month's plan credits are gone.

We email you and show a banner in your dashboard when 80% of the month's credits are used, and again when they're all used. You can add extra credits from your dashboard straight away, or upgrade - which works out better value if you run out every month. When they run out, the AI pauses straight away - it never goes over your credits. That covers replies, bookings and orders in the chat alike, and we email you once more. On WhatsApp, Instagram and Facebook your customers are told someone will get back to them; your website chat shows as unavailable; and you can answer everyone yourself from Chats. Extra credits or an upgrade switch the AI back on straight away; otherwise it's back when your credits reset on the 1st.

Starter includes Instagram, Facebook Messenger and your website chat. Growth and Pro add WhatsApp - all 4 channels.

Bookings, orders, payments in the chat and event RSVPs start on Growth. On Starter your AI still answers everything from your business info, products, menu and events - and when a customer wants to book, order or come to an event, it passes the request to you in Chats so you never miss it.

Yes. An upgrade starts straight away, with the new plan's full monthly credits. If you pay every 6 months or yearly, each whole month you haven't started yet is credited towards the new plan, and you pay the difference today (a month you've started counts as used; monthly plans get no credit). A downgrade, or a change of billing period, starts on your next renewal date - you keep everything you've paid for until then. We don't give refunds.

Starter covers your events: create them, promote them with AI flyers and posts, and your AI answers questions about them - anyone who wants a place is passed to you in Chats. Choose Growth when you want your AI to take the RSVPs itself and keep the guest list (it stops at your capacity), together with WhatsApp, bookings and email campaigns.

WhatsApp is connected to your own WhatsApp Business account, so Meta bills you directly for any template messages at its published rates - we never add a markup. Replies within the 24-hour customer service window are free.

Your market's own, all paid securely by card through Stripe: businesses in India pay in rupees, businesses in the UK in pounds, and everyone else in US dollars. In India, plans renew automatically under the RBI card e-mandate: your bank notifies you before each renewal, and renewals above ₹15,000 need your approval from that notice. Prices are set for each market, not converted, and your currency stays the same once you've subscribed.

Your data is sent over encrypted connections (HTTPS) and stored encrypted. Every business's data is kept separate at database level, so no other business can see it. The logins for your connected channels are encrypted with AES-256-GCM, and we never store card details - Stripe handles payments. We follow UK GDPR and India's DPDP Act, and never use your customers' messages to train AI models.

Each plan has a data-retention window: 90 days on Starter, 120 days on Growth, and 1 year on Pro (30 days on the free trial). While your plan is active, your CRM leads and bookings are kept for the life of your account - we never delete those - and conversation history is kept for your plan's window. If you cancel, your plan keeps working until the end of the period you've paid for, and your data then stays available for that same window so you can log in and export everything (leads, bookings and conversations as CSV), after which the account is permanently deleted. Renew anytime before then to pick up exactly where you left off.

If you need more credits or a custom agreement, email support@infragentai.com.