Take the phone queue off your reception desk
InfrAgent AI handles appointment booking, reminders and everyday admin questions on every channel your patients use - and passes every clinical question straight to your team.
InfrAgent AI for clinics
InfrAgent AI is an AI front-desk agent for clinics and healthcare practices. It books and reschedules appointments, answers admin questions about opening hours, fees, location and how to prepare, and sends reminders to reduce no-shows - on WhatsApp, website chat, email, Instagram, Facebook and incoming phone calls. It does not give clinical advice; clinical questions always go to practice staff.
What this actually fixes
Reception cannot do the desk and the phone at once
Patients in the waiting room come first, so the phone rings out. Those calls are appointments.
No-shows are the biggest avoidable cost
An empty appointment cannot be filled at short notice. Confirmations and reminders turn intentions into attendance.
Most questions are admin, not clinical
Opening hours, parking, the price of a check-up, what to bring, how to prepare. None of that needs a clinician's time.
Rescheduling takes up the morning
One cancellation sets off a round of phone calls. Handled in chat, it is one message and an updated diary.
How InfrAgent AI handles it
Books and reschedules appointments
It checks live availability by practitioner and appointment type, books straight into your diary, and lets patients move their appointment in one tap.
Answers everyday admin questions
Opening hours, location, parking, fees, what to bring and how to prepare - answered from the information your practice provides.
Sends reminders that reduce no-shows
A confirmation when the patient books, a reminder before the appointment, and an easy way to cancel so you can offer the slot to someone else.
Never answers clinical questions
Symptoms, medication, test results and requests for advice are always passed to your staff. That is a hard rule, set by our AI Usage Policy.
Every feature, on every channel
Answering, booking, taking orders, tracking, following up - all of it works the same way on each channel below. Nothing is held back for one of them.
- WhatsApp Business
- Instagram DMs
- Facebook Messenger
- Website chat
- Email and Gmail
- Inbound voice calls
Frequently asked questions
Can InfrAgent AI book clinic appointments?
Yes. It checks live availability by practitioner and appointment type, books the appointment into your diary, and handles rescheduling and cancellations in the same conversation.
Does the AI give medical advice?
No. Our AI Usage Policy does not allow it. Symptoms, medication, test results and any request for clinical advice are passed to practice staff and never answered by the agent.
How does it reduce no-shows at a clinic?
Every booking gets an automatic confirmation and a reminder before the appointment, plus a simple way to cancel. Patients who cannot attend tend to say so early enough for you to offer the slot to someone else.
Is patient information kept secure?
Data is encrypted with TLS 1.3 in transit and AES-256 at rest, each practice's data is separated at database level, and primary hosting is in Germany. The full detail is on our security overview page.
Does it meet UK GDPR and India's DPDP Act?
Yes. InfrAgent AI is built for UK GDPR, EU GDPR and India's DPDP Act 2023, offers a Data Processing Agreement, and never sells your data or uses it to train shared AI models.
Can it answer phone calls as well as messages?
Yes. It answers incoming phone calls as well as WhatsApp, website chat, email, Instagram and Facebook, and it can book an appointment on a call exactly as it would in a chat. Answering the phone is what takes the real pressure off a reception desk during clinic hours.
Not only for this industry
The agent learns your business from your own content, so it suits any business that takes enquiries and loses money when nobody answers them. These are simply the setups we have built most often.
Stop missing messages
Connect your first channel and go live the same day. No credit card needed.