What is InfrAgent AI?
InfrAgent AI is an AI-powered customer messaging platform that helps businesses respond to customers 24/7, book appointments, take orders and payments, follow up with leads, and recover abandoned carts across WhatsApp, Instagram, Facebook, email, website chat, and phone calls.
What it does
What can the AI agents actually do?
They answer customer questions from your own content, book and move appointments against your live calendar, take orders and send payment links, chase abandoned carts, reply to order tracking and returns questions with live data, and follow up leads. Anything outside their remit goes to a person, with the whole conversation attached.
Which channels does InfrAgent AI support?
WhatsApp Business, Instagram Direct Messages, Facebook Messenger, website chat, email including Gmail, and incoming phone calls. Every conversation from every channel arrives in one shared inbox rather than in separate apps.
Who is InfrAgent AI for?
Any business that takes customer enquiries and loses money when nobody answers them. That covers salons and spas, restaurants and takeaways, online shops, estate agents, clinics, tradespeople, studios, agencies and service businesses of every kind. It is built for teams where the people who would answer the phone are busy serving customers.
Is it just a chatbot?
No. A chatbot answers questions from a script. InfrAgent AI takes actions - it creates the booking, sends the payment link, looks up the shipment - and it uses several agents for different jobs rather than one script for everything.
How is it different from a rule-based chatbot builder?
Rule-based builders need every path drawn in advance and break as soon as a customer phrases something unexpectedly. InfrAgent AI works from your business content, takes real actions in your systems, and hands over to a person when it is not confident, instead of putting the customer through a menu.
Does it use the official WhatsApp Business API?
Yes. InfrAgent AI is a verified Meta Tech Provider and uses the official WhatsApp Business Platform. It does not automate personal WhatsApp accounts, which is what gets business numbers banned.
Will customers know they are talking to an AI?
Yes. Our AI Usage Policy requires the agent to say it is an AI when asked, and to hand over to a person on request. We do not present it as a named member of your staff.
Pricing, markets and setup
How much does InfrAgent AI cost?
Current plans and prices are on our pricing page at www.infragentai.com/pricing. Pricing is per business rather than per user, because the point of the product is to reduce how many people need to sit in an inbox.
Which countries does InfrAgent AI operate in?
The United Kingdom and India are our main markets. Primary hosting is in Germany, which gives EU data residency by default, and the platform is built for UK GDPR, EU GDPR and India's DPDP Act 2023.
How long does setup take?
Connecting a channel takes minutes. The real work is gathering your business content - service list, prices, policies, product catalogue - because the agent answers from what you give it. Most businesses are live the same day.
Do I need a developer?
No. Channels connect through guided sign-in steps and content is uploaded through the dashboard. You would only need a developer to connect an in-house system, which is done through webhooks and our API.
Your data
Is InfrAgent AI GDPR compliant?
Yes. It is built for UK GDPR and EU GDPR compliance and for India's DPDP Act 2023, and we provide a Data Processing Agreement. The full position is set out at www.infragentai.com/trust.
Do you sell customer data or train AI models on it?
No. We never sell your data and never use it to train shared AI models. Each business's data is separated at database level, and your channel access tokens are encrypted with a key unique to your account.
What happens if the AI does not know the answer?
It passes the conversation to a person rather than making something up. Low confidence triggers a handover by design, because a confidently wrong answer costs more than a slow one.
How do I report misuse of an InfrAgent AI agent?
Report it at www.infragentai.com/report - no account needed - or email support@infragentai.com. We review reports within 24 hours and act on them against the business account responsible.
Still have a question?
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