Last updated: June 2026 · Version 2.1 · InfrAgent AI Ltd
This summary is for convenience only; the full terms below govern.
These Terms are a binding agreement between InfrAgent AI Ltd ("we") and the business that creates an account ("you"). By using the platform you also accept our Privacy Policy, AI Usage Policy and Data Processing Agreement. InfrAgent AI provides an AI agent that handles customer communication across your connected channels (WhatsApp Business, Instagram, Facebook, Gmail, website chat and inbound calls), plus bookings, CRM, content and automation. Features vary by plan as shown on our pricing page.
You must be 18+ and using the platform for business. You're responsible for your login security and all activity on your account. Tell us at support@infragentai.com immediately if you suspect unauthorised access.
New accounts get a 7-day free trial — no card required, and we never charge you without an explicit subscription. Paid plans are billed in advance (monthly, quarterly, 6-monthly or annually) in GBP or INR depending on your country; prices exclude applicable taxes (VAT/GST). You can upgrade, downgrade or cancel any time — changes take effect at the end of the current period and partial periods aren't refunded except where the law requires. Plan quotas (AI messages, voice minutes, automations) are listed on the pricing page; we notify you at 80% and 100%. WhatsApp's per-message fees set by Meta are passed through at cost with no markup.
Don't use the platform to send spam or unsolicited bulk messages, to message customers without a lawful basis (marketing needs prior opt-in), to send unlawful, deceptive or harmful content, to impersonate anyone, or to harvest data. You must follow each connected channel's rules (WhatsApp Business Policy, Meta Platform Terms, Google API Services User Data Policy, Twilio AUP). Violations may lead to suspension of the channel or account.
Between you and your customers, you are the data controller: you need a lawful basis to contact them, must honour opt-outs (our tools automate this), must keep your AI's knowledge base accurate, and must make any call-recording disclosures your jurisdiction requires. AI responses are generated from the content you provide and can occasionally be wrong — they are not professional (medical, legal or financial) advice. Keep your knowledge base current and set escalation rules for sensitive topics.
Your business data, knowledge base, customer conversations and AI-generated flyers remain yours; we get a limited licence to process them only to provide the service. We retain all rights in the platform's software and infrastructure. We process personal data per our Privacy Policy and, for data we handle on your behalf, our Data Processing Agreement (UK GDPR, EU GDPR and India DPDP). Both form part of these Terms.
We run monitored, health-checked infrastructure and aim for high availability, but the service is provided "as available" — third-party channels (Meta, Google, Twilio) can have outages beyond our control. A contractual 99.9% uptime SLA with service credits is available on Enterprise. Support level depends on your plan.
We may suspend or terminate access for material breach (including acceptable-use violations), non-payment after notice, or where required by law or a channel provider. You can export your data before closing; after closure, tenant data is deleted within 30 days. We may update these Terms as the service evolves — material changes are notified by email and in-app at least 14 days before they take effect, and continued use after that is acceptance. Clauses that by nature survive (IP, confidentiality, liability, governing law) continue after termination.
Nothing here limits liability for fraud, death or personal injury from negligence, or anything else that can't be limited by law. Otherwise, neither party is liable for indirect or consequential loss, lost profits, revenue or data, and our total liability is capped at the fees you paid in the 3 months before the claim. You'll indemnify us against third-party claims arising from your content, your acceptable-use breaches, or missing customer consents (except where caused by our breach). Each party keeps the other's non-public information confidential.
These Terms are governed by the laws of England and Wales, with the courts of England and Wales having exclusive jurisdiction — except that customers in India keep mandatory protections under Indian law, and consumers keep mandatory local protections. Contact: InfrAgent AI Ltd · support@infragentai.com (mark legal notices "Legal notice").
© 2026 InfrAgent AI Ltd. All rights reserved.