Terms of Service
In plain English
- InfrAgent AI is software for businesses - you connect your channels and our AI handles customer messages, bookings and more.
- Every account starts with a 7-day free trial. No card, no automatic charge.
- You own your data and your customers' data; we only process it to run the service.
- Use it lawfully - no spam, and get your customers' consent before marketing to them.
- Cancel any time. We don't lock you in.
This summary is for convenience only; the full terms below govern.
1. Agreement & the service
These Terms are a binding agreement between INFRAGENT AI LIMITED (company number 17291063, registered in England and Wales, registered office 28 Baden Road, Ilford, IG1 2HS, United Kingdom) ("we") and the business that creates an account ("you"). By using the platform you also accept our Privacy Policy, AI Usage Policy and Data Processing Agreement. InfrAgent AI provides an AI agent that handles customer communication across your connected channels (WhatsApp Business, Instagram, Facebook and website chat), plus bookings, CRM, content and automation. Features vary by plan as shown on our pricing page.
2. Your account
You must be 18+ and using the platform for business. You're responsible for your login security and all activity on your account. Tell us at support@infragentai.com immediately if you suspect unauthorised access.
3. Trial, plans & billing
New accounts get a 7-day free trial - no card required, and we never charge you without an explicit subscription. Paid plans are billed in advance (monthly, 6-monthly or annually) in the currency of your country's market - INR in India, GBP in the UK and USD everywhere else - by card through Stripe; prices exclude applicable taxes (VAT/GST). Automatic renewal: a paid plan renews automatically at the end of each billing period and the card you paid with is charged for the next period, at the price you subscribed at, until you cancel. We email you before each renewal, and at least 14 days before any price change. Cards issued in India: under the Reserve Bank of India's e-mandate rules, your first payment also sets up a recurring mandate with your bank. Your bank notifies you at least 24 hours before each renewal charge and lets you pause or cancel the mandate from that notice; the charge is taken about a day after the notice. A renewal above ₹15,000 (or above the limit you set on the mandate) is only charged once you approve it from your bank's notice (for example with an OTP). If a renewal is not approved, is declined or fails, your plan pauses until it is paid - we email you, and you can pay from Settings → Billing & Plan to switch everything back on; nothing is deleted while you do. You can upgrade, downgrade or change billing period any time. An upgrade to a higher plan starts straight away: on 6-month and annual billing, the whole months of your current period that haven't started yet are credited against the new plan's price and you pay the difference (a month that has started counts as used; monthly billing gets no credit). A downgrade or a change of billing period starts at your next renewal date. Credit is never paid out as a refund. If you cancel, your plan keeps working until the end of the period you've paid for. Partial periods aren't refunded except where the law requires. Each plan includes a monthly number of AI credits, used by AI actions (each customer message the AI handles, captions, reading photos and voice notes, AI images) as listed on the pricing page; an action uses its credits whenever the AI runs, even if the result isn't sent, together with the plan's other limits (channels, automations, storage). Plan credits reset on the 1st of each month and unused plan credits don't carry over; when you start or change a plan, the new plan starts with its full monthly credits. The free trial's credits cover the whole trial and don't reset. We warn you at 80% and 100%; when the credits run out, the AI stops - it doesn't go over your credits - until the credits reset, you add a credit pack or you upgrade. On a paid plan you can buy AI credit packs; a pack lasts 12 months from purchase, is used after the month's plan credits, and is not refundable. WhatsApp's per-message fees are set by Meta and billed by Meta to your own WhatsApp Business account - we add no markup.
4. Acceptable use
Don't use the platform to send spam or unsolicited bulk messages, to message customers without a lawful basis (marketing needs prior opt-in), to send unlawful, deceptive or harmful content, to impersonate anyone, or to harvest data. You must follow each connected channel's rules (WhatsApp Business Policy, Meta Platform Terms, Google API Services User Data Policy, Twilio AUP). Violations may lead to suspension of the channel or account.
5. Your responsibilities & AI output
Between you and your customers, you are the data controller: you need a lawful basis to contact them, must honour opt-outs (our tools automate this), and must keep your AI's knowledge base accurate. AI responses are generated from the content you provide and can occasionally be wrong - they are not professional (medical, legal or financial) advice. Keep your knowledge base current and set escalation rules for sensitive topics.
6. Intellectual property & data protection
Your business data, knowledge base, customer conversations and AI-generated flyers remain yours; we get a limited licence to process them only to provide the service. We retain all rights in the platform's software and infrastructure. We process personal data per our Privacy Policy and, for data we handle on your behalf, our Data Processing Agreement (UK GDPR, EU GDPR and India DPDP). Both form part of these Terms.
7. Availability & support
We run monitored, health-checked infrastructure and aim for high availability, but the service is provided "as available" - third-party channels (Meta, Google, Twilio) can have outages beyond our control. A contractual 99.9% uptime SLA with service credits is available on Enterprise. Support level depends on your plan.
8. Suspension, termination & changes
We may suspend or terminate access for material breach (including acceptable-use violations), non-payment after notice, or where required by law or a channel provider. You can export your data before closing. When a subscription ends we keep your account for your plan's grace period (Trial 30 days, Starter 90, Growth 120, Pro and Enterprise 365) so you can return or export, then delete it permanently; you can ask us to delete it sooner from Settings → Security → Privacy & your data. We keep invoices and the record of what you agreed to for as long as the law requires (see the Privacy Policy). We may update these Terms as the service evolves - material changes are notified by email and in-app at least 14 days before they take effect, and you are asked to accept the new version before you continue using the platform. If you don't accept, you can close your account. Clauses that by nature survive (IP, confidentiality, liability, governing law) continue after termination.
9. Liability, indemnity & confidentiality
Nothing here limits liability for fraud, death or personal injury from negligence, or anything else that can't be limited by law. Otherwise, neither party is liable for indirect or consequential loss, lost profits, revenue or data, and our total liability is capped at the fees you paid in the 3 months before the claim. You'll indemnify us against third-party claims arising from your content, your acceptable-use breaches, or missing customer consents (except where caused by our breach). Each party keeps the other's non-public information confidential.
10. Governing law & contact
These Terms are governed by the laws of England and Wales, with the courts of England and Wales having exclusive jurisdiction - except that customers in India keep mandatory protections under Indian law, and consumers keep mandatory local protections. Contact: INFRAGENT AI LIMITED, 28 Baden Road, Ilford, IG1 2HS, United Kingdom · support@infragentai.com (mark legal notices "Legal notice").
© 2026 INFRAGENT AI LIMITED · Registered in England & Wales, company number 17291063. All rights reserved.